What this article is about
The biggest risk with a startup idea is that once you build it, no one actually wants to use it. This article lays out a "Real Needs Investigation Method": three questioning principles, the VJPD validation framework, commitment-signal scoring, plus a ready-to-copy AI advisor prompt, so you can see the risk before you invest. The principles come from Rob Fitzpatrick's classic book The Mom Test.
· Founders: afraid no one will buy the idea and the money goes to waste
· Product managers: need to surface users' real pain points, and are done with polite talk
· Marketing and project people: to design an offer that moves people, you first have to know what customers really think
· Three questioning principles that stop you from fishing for polite talk
· The VJPD framework: a complete flow from hypothesis to interviews, surveys, and iterative decisions
· A 0-to-4 commitment-signal scoring scale, and an AI advisor prompt
Three questioning principles: stop fishing for polite talk
Users are experts on their own life, but amateurs on your product. Talk about what has already happened and you get facts; talk about your idea and you get only guesses.
People are bad at predicting their own future behavior. The money and time they actually spent in the past to solve the problem is the hard evidence.
A question that costs the user nothing is a fake question. Praise won't build a business; complaints will.
The contrast is where it really lands:
- Bad question: "What do you think of an app that automatically organizes meeting minutes?" Good question: "How did you process the meeting minutes after the last important meeting? How long did it take?"
- Bad question: “If this feature were available, would you be willing to pay for it?” Good question: “In the past year, have you paid for any tools to solve this problem? What is your budget?”
- Bad question: “Do you think this feature is important?” Good question: “What were the direct consequences of this problem last time it happened?”
A real case: I almost jumped straight to a solution
A director at a cultural and educational foundation came to me: "Can you help us design a more automated system to collect audience feedback after our talks?" My immediate answer was sure, collect it through the official LINE account, have AI summarize it, and I would write up a proposal when I got back.
Then I stopped to think: was it really right to hand over a solution like that? Do audiences actually have thoughts after a talk? Do they even want to share them? Who do they actually share them with? I realized that before designing any proposal, I had to figure out what was really going on. So I switched to doing interviews first, with one core mindset: I am here to understand the problem, so I put the sales pitch down.
The core sequence of the whole strategy is: validate the problem first, then design the process, and only then choose the tool. Exactly the opposite of most people's instinct.

VJPD Framework: Turning Verification into Four Steps
VJPD is four validation dimensions: V, Validate the problem (is the pain point real); J, Judge the impact (how big is the cost); P, Probe the behavior (how do they solve it now); D, Demographics (who is this). In practice it is four steps:
Step zero: define the core hypothesis in one sentence, spelling out the target user, pain point, frequency, time cost, and existing solution:
Step one, qualitative interviews: find 5 to 8 target users and run 30-to-60-minute semi-structured interviews, focused on capturing their exact words and concrete situations. Step two, a quantitative survey: turn the interview findings into checkbox options for frequency, time cost, and pain points, and test them against more than a hundred people. Step three, analyze the commitment signals:
- 0 points (worthless): "What a great idea!"
- 1 point (interest): "Sounds good, I might use it."
- 2 points (time commitment): "I'll set aside 30 minutes next week to see a demo."
- 3 points (reputation commitment): "I can introduce you to other teachers in the department."
- 4 points (money commitment): "Is there an education plan? I can pay to try it right now."
Step four, iterate the decision: if signals of 2 to 4 points make up more than 60%, keep pushing forward; if 1-to-2-point signals dominate but point to a different pain point, adjust direction; if 0-to-1-point signals are the majority, drop it decisively and save the money for the next idea. And an MVP doesn't have to be a finished product first. A survey, a sign-up page, a small class, a single interview, anything that lets you read the commitment signals counts.
Hand the whole method to an AI advisor
The framework above is a bit heavy to take in on a first read, let alone apply straight away to the problem in front of you. So I packaged it into an AI advisor prompt. Copy and paste it, and the AI will walk you through the thinking as you go (a model with reasoning is recommended):
It does two things: as your "question quality inspector," it rewrites each polite question into one that digs out real behavior; as your "interview strategist," it builds you an interview plan from scratch. The full prompt and examples are in the Real Needs Investigation Method skill package (free to download).
How to start: write down three hypotheses first
Before building any product, do these four things:
- Break the idea into three testable hypotheses, each written as one sentence in the format "who, what pain point, how often it happens, how big the cost is, and how they solve it now."
- Paste the hypotheses to the AI advisor, ask it to design interview questions, and weed out the ones that violate the three principles yourself first.
- Talk to 5 to 8 real target users about their past experiences, and write down their exact words.
- Score with the commitment signals and face the results honestly: did you get praise, or a commitment of time, reputation, or money?
This is far steadier than pouring everything into a finished product from the start. Having an idea rejected by a validation framework is much cheaper than having a product rejected by the market.